Soh Ying Ying

 
“I had reached out to 5 ID/contractors but had doubts about engaging any one of them. Coincidentally, my friend was doing renovations too and recommended me to her contractor, Jake from ZLC. After our first meeting, I knew immediately that we could trust him for our renovations. Jake is very practical, we had some concerns on our small bathroom space and he gave us alternative suggestions, even if he don’t profit from those suggestions. Jake is also well-versed and updated with all the govt safety regulations and highlighted to us some of the less known/new regulations that some home owners/companies either don’t know or choose to ignore. This was a key deciding factor for us as we knew that means he will not try to cut corners that compromise the safety and quality of the work and his team, especially during this pandemic where resources are limited. Jake was very patient and would always reply to our queries within the day despite his busy schedule. The entire renovation process was quite smooth and he updated us on the process, issues and solution. There was a small hiccup where we realized that a wrong type/design of the room partition doors were installed. Jake then checked with his team and assumed responsibility almost immediately. He worked out the rectification plan within hours, briefed me on it and absorbed all cost for the rectifications. He did not make a big fuss to shirk responsibility or try to convince us to accept the wrong doors, so there wasn’t any of those nightmare scenarios that we regularly read about other companies on renovation forums. In fact, Jake delivered the job as per original schedule despite telling us that there may be a one-week delay due to doors. Even after handover, Jake has been efficient in his after service, he would promptly arrange for his crew to come down when I text on some items that I would like him to check/touch up. Will definitely recommend Jake and his team for their professionalism, transparent and efficient service!”